When?
Problem
Reference page for solution
Operating the software (GP-Pro EX) on a PC
Software (GP-Pro EX) cannot be installed.
Software (GP-Pro EX) does not start or terminates abnormally.
Unable to transfer project files
T.2.3 Unable to transfer project (USB transfer cable)
T.2.4 Unable to transfer project (Ethernet cable)
T.2.5 Unable to transfer to external storage (Use the memory loader tool)
Online update fails
Pass-Through Configuration Tool cannot start
Display Unit cannot communicate with the PC via the pass-through function
T.2.9 Display Unit cannot communicate with the PC via the pass-through function
Cannot display manuals and sites
Operating the Display
The touch panel (switch) on the display unit does not respond.
The touch panel (switch) for the Display does not respond to touch but another area responds instead, or the panel responds when nothing is touched.
The Display does not turn ON. The initial screen is not displayed. The screen remains black.
T.3.4 The Display does not turn ON (The initial screen is not displayed. The screen remains black.)
The buzzer sounds continuously.
Lines or streaks appear on the Display screen. The screen turns white.
The status LED is flashing in green.
The screen flickers.
Communicating with a connected device
Communication fails on all screens.
Communication fails on specific screens.
Communication is slow
Communication stops intermittently
Using the expansion options
The devices connected to the DIO interface do not turn ON/OFF.
T.5.1 Devices connected to the DIO interface do not turn ON/OFF
The FLEX NETWORK unit, PROFIBUS (Slave) unit, or VM unit does not operate properly.
In such cases, you need to refer to the manual for the respective unit.
If you are using a FLEX NETWORK unit, please also refer to the following.T.5.2 FLEX NETWORK I/O unit will not operate
Communication fails with the GP3000 Series PROFIBUS Slave Unit
T.5.5 Communication fails with the GP3000 Series PROFIBUS Slave Unit
An image does not appear on the display unit when using a VM unit.
Communication fails with the DeviceNet unit.
Communication fails with the EX module
USB transfer cable is not recognized
USB-Serial (RS-232C) conversion cable is not recognized
T.5.10 USB-Serial (RS-232C) conversion cable is not recognized
Communication fails with the device connected to a CANopen slave unit.
T.5.11 Communication fails with all the devices connected to a CANopen master unit