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| IMPORTANT |
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Inquiries about Blue Screen of
Death
Digital Electronics Corporation
does not develop Windows operating
systems.
Please note that we may not be able to
give you clear answers for your inquiries about
BSoD. | |
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If a serious error occurs when starting up Windows or in
operation, messages on a blue screen will appear and any
operation will not be accepted at all.
This is an error
display screen called Blue Screen of Death (also called a stop
error or BSoD). Displayed messages and numbers vary depending
on the error. This error may occur in either Windows 95,
Windows 98, Windows NT4.0, Windows 2000, or Windows XP.
1. What
should I check?
2. Solution
3. Why does the Blue Screen of Death
occur?
| Example 1: |
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| Example 2: |
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| ■ What should I
check? |
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When the Blue Screen of Death displays,
check and take a note of the messages in the red circles.
These will help you find the cause. |
|
Example 1: |
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 |
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The messages 1 and 2 do not display depending
on the error.
The error code "*** STOP: 0x00000050" in
the message 3 can be referred to when searching the technical
information on the Microsoft website. For the detail, see Solution.
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|
Example 2: |
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 |
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The error code " STOP: 0x0000001E" in the
message 1 can be referred to when searching the technical
information on the Microsoft website, as well as the example
above. For the detail, see Solution.
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| NOTE |
| - |
Check the followings, which can be helpful
information when you inquire, as well as the blue
screen error message.
| ● |
Does the error still appear after
restarting? |
| ● |
When did the error occur?
Has the same
error occurred before? |
| ● |
Did you connect a different device or
install software before the error occurred?
|
| ● |
Does this error always occur when a specific
operation is made? |
| ● |
Is there any possibility that your computer
has been infected with a computer virus?
| | | |
|
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| ■
Solution |
|
The displayed error is issued by Windows. Please check
the error on the Microsoft website. By entering the error
code, you can obtain technical information.
Search Microsoft.com
Microsoft
Support
Example:
When displaying "Stop
0x0000000A"
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| ■
Why does the Blue Screen of Death occur? |
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The Blue Screen of Death displays as a
result of various factors overlapping and is one of the big
troubles of which it is very hard to find the cause.
The
followings are possible causes:
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Hardware malfunction |
| - |
Hardware driver malfunction |
| - |
Software defect |
| - |
Windows defect |
| - |
Windows file damage |
| - |
Incorrect settings on Windows or
application | |
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