T.5.10 USB-Serial (RS-232C) conversion cable is not recognized

Is the project file created by GP-Pro EX Version 1.10 or later transferred to the Display?

Cause

To use a USB-Serial (RS-232C) conversion cable, you need to transfer a project file created by GP-Pro EX Ver.1.10 or later (same applies to the version of the transfer tool) to the GP3000 Series.

Solution

• When a project file created by GP-Pro EX Ver.1.10 or later is transferred

Select [Transfer Setting], and set [Transfer System] to [Forced]. See the following to transfer the project file.
34.12.1 Transfer Settings Guide

• When a project file created by GP-Pro EX Ver.1.10 or later is not transferred

Transfer the project file created by GP-Pro EX Ver.1.10 or later before connecting the cable.

Does the Display recognize the USB-Serial (RS-232C) conversion cable?

Cause

The Display may not have recognized the USB-Serial (RS-232C) conversion cable.

Solution

Correct the problem according to the following procedure:

1. In offline mode, from [Peripheral Settings] select [USB]. Connecting the USB-Serial (RS-232C) conversion cable displays the USB information. Check the following:

2. If the USB information does not appear on the Display, the USB interface of the Display may have a problem. Please contact the Pro-face customer care center.
   
   T.11.2 Telephone Contact

Is the USB-Serial (RS-232C) conversion cable directly connected to the Display?

Cause

If the cable is directly connected to the Display, it may not be the cable that Pro-face recommends, or the modem settings may be incorrect. If the USB-Serial (RS-232C) conversion cable is connected to the USB hub, electric power from the USB hub may not have been sufficient.

Solution

Correct the problem according to the following procedure:

• When the USB-Serial (RS-232C) conversion cable is directly connected to the Display

1. Visit the Otasuke Pro support site and check if your USB-Serial (RS-232C) conversion cable is recommended by Pro-face.http://www.pro-face.com/otasuke/

2. Check the following.
   T.2.6 Cannot use modem for transferring

3. When the USB-Serial (RS-232C) conversion cable is not directly connected to the Display

1. Connect the USB-Serial (RS-232C) conversion cable directly to the Display. If the USB-Serial (RS-232C) conversion cable is properly recognized, electric power from the USB hub may not have been sufficient. Use the powered USB hub and supply sufficient electric power. Also, check if the powered USB hub complies with the Universal Serial Bus 1.1 or later.