T.2.7.1 Can you select the [Install] or [Download Only] button after selecting an update item? Is there a script error displayed?

Online update

This is a function in which the GP-Pro EX automatically connects to the Internet and is updated to the latest version. For the procedure of the online update, see the following section.

3.10.1 Working with Online Update

Cause

The access to the update service server is blocked by the security setting of Internet Explorer. In such a case, the following phenomenon occurs after the update service screen is displayed, and the update may fail.

• The update item(s) is displayed; however, you cannot select the [Install] or [Download Only] button even after selecting the item.

• A script error is displayed when the update item(s) is displayed (See Sample screen 1 below).

• A script error is displayed when the update item(s) is selected (See Sample screen 1 below).

Sample screen 1 shows errors only as examples. Other errors may be displayed depending on the Internet Explorer setting or the network environment being connected.

Sample screen 1:

Solution

In the Internet Explorer security settings, specify the URL of the update server to [Trusted sites] and enable communication with the server. Then update GP-Pro EX.

1. From the Internet Explorer [Tools] menu, select [Internet Options].

2. When the [Internet Options] dialog box opens, click the [Security] tab and select the [Trusted sites] icon. Click the [Sites] button.
   

3. In the [Trusted sites] dialog box, enter the URL of the update service ( http://www.pro-face.com/online/) in the [Add this Web site to the zone] box, and then click the [Add] button.
   

   

   • Clear the [Require server verification (https:) for all sites in this zone] check box.

4. Click the [OK] buttons to close the [Trusted sites] and [Internet Options] dialog boxes. Then try the online update again.