T.2.10.1 Has the Windows Explorer settings changed?

Cause

Internet Explorer cannot be started because the [Folder Options] settings for Windows Explorer may have changed. For this reason, manuals, contents, and our website that require Internet Explorer also cannot be started.

Solution

Check if the path of your browser is entered correctly in [Application used to perform action] in [Folder Options] of Windows Explorer using the following procedure:

1. Start Windows Explorer and click [Folder Options] from the [Tools] menu.

2. When the following [Folder Options] dialog box appears, select [URL:HyperText Transfer Protocol] from [File Types] and click [Advanced].
   

3. When the [Edit File Type] dialog box appears, set [Actions] to [Open] and click [Edit].
   

4. When the [Editing action for type] dialog box opens, make sure that the browser installation destination is displayed in [Application used to perform action] and that the browser installation file is actually in this location.
   

5. If the existence of the browser cannot be confirmed, take the following actions as required:

6. Browser is not installed
   Install Internet Explorer Version 6.0 or later.

7. If a browser is installed but is not set in [Application used to perform action]
   Define the location of the browser in the [Application used to perform action].

8. If a browser is installed but there is no "open" action in [Edit File Type]
   Click [New] in [Edit File Type], set open in [Actions], and then set the path of the browser in [Application used to perform action].